Frequently Asked Questions (FAQ)

1. What materials do you use for your memorial stones?

We use high-quality natural stones such as granite, marble, and slate. These materials
are chosen for their durability and elegant appearance, ensuring that your memorial lasts a lifetime.

2. Can I customizethe engraving on the stone?

Yes! We offer full customization, including names, dates, meaningful quotes, and symbols. You can also choose from different fonts and design elements to make the stone truly personal.

3. How long does it take to create and ship my order?

Our standard production time is 4-5 business days, depending on the complexity of the design. Once completed, we carefully package and ship your order. Delivery times may vary based on your location.

4. Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination. Please check our shipping policy for more details.

5. Will I receive a design preview before engraving?

Yes, upon request, we can provide a digital preview of your design before engraving to ensure everything looks perfect.

6. How do I take care of my memorial stone?

Our stones are weather-resistant and require minimal maintenance. To keep them clean, simply wipe them with a damp cloth. Avoid using harsh chemicals, as they may damage the engraving.

7. What happens if my order arrives damaged?

We take great care in packaging, but if your item arrives damaged, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue as quickly as possible.

8. Can I request a completely custom design?

Absolutely! If you have a special design idea or artwork, feel free to reach out to us.
We’ll do our best to create a unique and meaningful piece for you.

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